HELP CENTER

 I HAVE AN ATTORNEY. WHY AM I BEING BILLED?

 Union Ambulance District has performed services to you and you are responsible for those costs even in the event you did not request the ambulance yourself. In order to hold your account, please have your attorney send us a lien letter request. If you have any other questions, please contact EMS Billing Management, LLC at

417-451-3300, or toll free at 800-716-0993 during regular business hours.

 I HAVE MEDICARE. WHAT SERVICES DO THEY COVER?

Medicare covers emergent and non-emergent ambulance transports that are medically necessary. Medicare may cover hospital to hospital, hospital to residence, or hospital to skilled nursing facility transports if certain conditions apply and if the transport meets the criteria for medical necessity. Medicare does not cover transports to physician offices.

 I HAVE INSURANCE COVERAGE. WHY AM I BEING BILLED?

 It is possible that we simply do not have your insurance information on file. Simply fill out the form we mail you and sign under the authorization. Mail it back to us and we will take care of filing your insurance as a courtesy to you. If you have any other questions, please contact EMS Billing Management, LLC at 417-451-3300, or toll free at 800-716-0993 during regular business hours.

I SENT IN MY INSURANCE INFORMATION, WHY AM I BEING BILLED?

Your ambulance transport may be a non-covered service, applied to your annual deductible or part of your coinsurance. If you have any questions, please contact EMS Billing Management, LLC at 417-451-3300, or toll free at 800-716-0993 during regular business hours.

WHAT IF I CANNOT AFFORD TO PAY FOR THIS SERVICE?

Union Ambulance District’s mission is to deliver exceptional emergency healthcare services to everyone that requests our service, regardless of their ability to pay. We offer a hardship program, in which a request needs to be made and some basic documents (i.e, pay-check stubs, tax returns, copies of medical bills, etc.) mailed in. All requests and determinations are considered on a case-by-case basis. We also offer payment arrangements to fit your budget.

WHAT ARE YOUR NORMAL BUSINESS HOURS?